Refund policy

We have a No Return policy.

Please contact us with any questions or concerns at foundlingbooksco@gmail.com. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Any items that are not part of the subscription box (add-ons), may be returned if the items is defective, damaged, or you receive the wrong item(s). Please reach out to us within 15 days of the receipt of the item(s) to start the return process at foundlingbooksco@gmail.com. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at foundlingbooksco@gmail.com.